We look forward to serving you! Frequently Asked Questions

Who will clean my home?
What if I am not satisfied with the cleaning?
Do I need to provide any supplies or equipment?
Do I have to be home when you clean?
Do I have to do anything before you come?
How do I pay for the service?
What do I do with my indoor pets?
Will I always have the same team?
What if something is damaged while you clean my home?
How will I know when to expect my cleaning?
Do I have to provide cleaning supplies?

Who will clean my home?
A team of 2 or 3 highly trained and bonded FLOR ESSENCE INC employees. All of our employees must pass a rigorous background criminal investigation. Our employees do not drink, eat, smoke or use any of your appliances in your home.

What if I am not satisfied with the cleaning?
You can trust FLOR ESSENCE INC to stand behind the quality and reliability of each and every cleaning. If you should ever have a problem call our office at ( 630 ) 689-0109 or
e-mail us at info@floressencecleaning.com and we will take care of it ASAP. We guarantee your complete satisfaction.

Do I need to provide any supplies or equipment?
No. For your convenience, equipment and cleaning supplies are provided by FLOR ESSENCE INC. We will be glad to accommodate you, should you wish us to use your own preferred supplies.

Do I have to be home when you clean?
No, not if you don't want to. In fact. most of our customers prefer to have their homes cleaned while they are at work. Typically, our customers will issue us a key that we keep locked safely. The choice is yours.

Do I have to do anything before you come?
In order to give you the greatest value, we ask you to take a few minutes before we come and pick up extra clothing, toys, and other household items that could interfere with the cleaning of your home.

How do I pay for the service?
Most customers find it convenient to leave a check on the kitchen table or counter top. Payment is made on the day of each visit.

What do I do with my indoor pets?
We will insure your indoor cat or dog stays inside. If you have a large, aggressive or barking dog, we ask that you please separate the dog from the maids while they clean your home.

Will I always have the same team?
We make every effort to send the same team each time. Occasionally there may be a change in a team due to illness, day off. vacation or they may no longer work lor FLOR ESSENCE INC.. Therefore, it is not possible for us to guarantee the same team every time. In the event of such occurrence FLOR ESSENCE INC will find a replacement.

What if something is damaged while you clean my home?
We treat your home with the greatest care; however, should damage or breakage occur while we are cleaning your home, we would make every effort to have the item repaired, or replaced if it cannot be repaired.

How will I know when to expect my cleaning?
Our normal workdays are Monday through Friday from 8:00 a.m. to 5:00 p.m. You can arrange to have the maids come during these times. Usually, we will ask that you give us a 1 hour window for arrival at your home; for example, between 2 and 3.You will be entered into our computer with your specific cleaning schedule and we will call you the evening before your scheduled visit. You can at this time tell us of any special attention needs.

Do I Have To Provide Cleaning Supplies?
This is your option too. FLOR ESSENCE INC provides all the necessary cleaning solutions, sanitized supplies and state-of-the-art equipment. However, if you have a special product you prefer us to use when cleaning the house, such as a specific wax or polish, we'll be happy to use it.